Refund and Returns Policy

নিশ্চয়ই, আপনার ওয়েবসাইটের Refund and Returns Policy-এর জন্য একটি প্রফেশনাল ইংরেজি ভার্সন নিচে দেওয়া হলো। আপনি এটি আপনার ওয়েবসাইটে ব্যবহার করতে পারেন:

Refund and Returns Policy

Effective Date: June 26, 2026

At Palki Wala, we want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help.

1. Returns

• Timeframe: You have 30 days from the date of purchase to return an item. If 30 days have passed, unfortunately, we cannot offer you a refund or exchange.
• Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Proof of Purchase: To complete your return, we require a receipt or proof of purchase.

2. Refunds

Once we receive your returned item, we will inspect it and notify you regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at help@palkiwala.shop.

4. Shipping Returns

• You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Contact Us

If you have any questions or concerns, please feel free to reach out to us:

• Email: help@palkiwala.shop
• Phone: +8801858256869
• Address: Kezirmor, Enayetpur, Sirajganj, Bangladesh